Operations live in spreadsheets
Bring records, bookings and tasks into a system designed around the work.
All servicesBuild around
CUSTOM SOFTWARE & INTEGRATIONS
Build around
the work you do.
We build custom applications and integrations for work that standard tools don’t handle well. Our projects include a catering booking platform for CrunchyHoppers and a vehicle imports management system for Jap Division.
Book a callBusiness systems shaped around the job.
REAL WORK / CrunchyHoppers
From manual bookings to a working platform.
CrunchyHoppers brought quotes, payments, conflict checks and worker assignment into a web app. Its founders gained more time to focus on the business.
Read the CrunchyHoppers case studyWHEN IT HELPS
When the workaround becomes the job.
Customer details sit in messages
Give customers a clear way to submit information and see what happens next.
Tools don’t share information
Assess where an integration can reduce re-entry and keep records connected.
A CONNECTED BUSINESS SYSTEM
Give each person the view they need.
A customer submits information once. The system keeps the record and its status together. Staff use an operational view to review, assign and follow up on the work. That pattern sits behind both of our featured projects.
HOW IT WORKS
A booking platform · illustrative view
One job, from start to finish.
Booking receivedDate, location and customer details
Check the scheduleAvailability and assignment
Confirm the bookingQuote and online payment
W
Worker assignedJob details in the same system
ScheduledMissing details? Return to staff for follow-up.
Discovery and workflow design
Talk with the people using the system and map the records, steps and exceptions it needs to support. Agree what belongs in the first release.
Customer and staff applications
Build the agreed portals, forms and internal tools. The interface should reflect what each user needs to see and do.
Operational workflows
Bring tasks such as bookings, applications, approvals and status changes into a consistent process. Define what happens when information is missing or a decision needs review.
Integrations and payments
Assess connections to existing services and payment providers. The available APIs, permissions and data determine what can be connected.
Dashboards and reporting
Build the agreed operational views so staff can find work, follow progress and examine the data that matters to the business.
Testing, documentation and handover
Test the agreed workflows and provide documentation for using the system. Training, ongoing support and further releases are planned around your needs.
WORKING TOGETHER
Work through the details together.
We turn the current process into requirements, show how the system could work and test the important workflows before it becomes part of your day-to-day operations.
Discover the workflow
Interview users and follow real examples, including awkward cases and missing information.
YOU GETRequirements and first-release priorities
Design the system
Review screens, roles, records and the steps information will move through.
YOU GETA design and delivery plan
Build and test
Develop the application and integrations, then test the agreed workflows with representative scenarios.
YOU GETWorking software to review
Launch and support
Prepare the agreed data and access, train users and arrange documentation and support.
YOU GETA handover and support plan
WHAT YOU TAKE AWAY
More than a set of screens.
The delivery includes the agreed application and the work needed to help people use it. Support and future changes are set out in the project scope.
- An application built around the agreed business process
- Tested user workflows and system connections
- Documentation, handover and agreed training or support
BEFORE YOU GET STARTED
A few questions
we can clear up.
What’s included, what to expect, and what we’ll agree before work starts.
Should we buy an existing tool or build something?
We discuss whether existing software can meet the requirements first. A custom build makes sense when the fit, integrations or workflow justify the investment.
Do we need a finished specification?
No. Bring the process and the problem. Discovery helps turn what you know into requirements and a delivery plan.
Can you connect our existing systems?
We assess the available APIs, data and permissions before committing to an integration. Some connections need a different approach or changes to the current tools.
What have you built?
CrunchyHoppers’ booking and workforce platform and Jap Division’s vehicle imports management system are featured in our case studies, with the workflows and delivery explained.
What happens after launch?
We agree the handover, training and support arrangements as part of the project. Additional features and ongoing maintenance are scoped around what you need.
How do you keep the first build manageable?
We identify the essential users, tasks and integrations, then agree a first release. Features can be delivered in stages, with reviews before further work is committed. The plan sets out the scope, costs and responsibilities.
LET’S TALK ABOUT THE JOB
Need software for a specific job?
Describe the process your current tools struggle to support. You don’t need a finished specification.
Book a call